Privacy policy.

This privacy policy explains how jilk collects, uses, stores and discloses your personal information when you visit jilk.com.au or get in touch. We are committed to protecting your privacy and handling your personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Who we are

jilk is the independent business of Jack Clark (ABN 96 515 155 731), based in the Adelaide Hills, South Australia, building websites and providing digital marketing and custom software services for businesses across Australia. In this policy, jilk, we, us and our refer to Jack Clark trading as jilk.

The information we collect

We collect personal information that you give us directly, including your name, email address, phone number, and any details you choose to share about your business or project when you use our quote tool or contact form, or when you call or email us.

When you use our website, we also collect technical and usage information automatically. This can include your device and browser type, your approximate location, the pages you view, the links you click, and how you arrived at our site. We collect this through cookies and similar technologies.

How we collect your information

We collect information directly from you when you fill in a form, request a quote, call, or email us. We collect technical and usage information automatically through cookies, analytics tools and our advertising tags as you browse the site.

Why we use your information

We use your personal information for the following purposes.

• Responding to your enquiry and preparing a quote or proposal.
• Providing the services you have asked for and managing our work together.
• Operating, maintaining and improving our website.
• Measuring and improving the performance of our advertising.
• Meeting our legal and record-keeping obligations.
• Contacting you about your enquiry or our services, where you would reasonably expect us to.

Cookies, analytics and advertising

Our website uses cookies and similar technologies to make the site work, understand how it is used, and measure our advertising.

We use Google Analytics to understand how visitors use our site. Google Analytics uses cookies to collect information such as the pages you visit and how long you spend on them, which helps us improve the site.

We use Google Ads to advertise our services, and we measure which ads lead to enquiries using Google’s conversion tracking. This includes a feature called Enhanced Conversions. When you submit an enquiry, we send a hashed (one-way encrypted) version of information such as your email address, phone number and name to Google. Hashing turns this information into a code before it leaves your browser, and Google uses it only to match your enquiry to an ad interaction so we can measure how well our advertising works. You can read how Google handles this information in Google’s privacy policy.

Who we share your information with

We do not sell your personal information. We share it only where it is needed to run our business and deliver our services. This may include the following.

• Google, for the analytics and advertising measurement described above.
• Our hosting and infrastructure providers, who store and serve the website.
• Tools we use to receive, store and respond to enquiries, such as our email and workflow software.
• Professional advisers or authorities, where we are required to by law.

We share only what is necessary, and we expect the providers we work with to protect your information.

Sending information overseas

Some of the providers we use, including Google and our hosting provider, store and process information on servers located outside Australia, including in the United States. Where this happens, we take reasonable steps to ensure your information is handled in line with this policy and Australian privacy law.

How we store and protect your information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including through secure connections (HTTPS) and access controls. No method of transmission or storage is completely secure, but we work to protect your information at all times.

How long we keep your information

We keep your personal information only for as long as we need it for the purposes described in this policy, or for as long as the law requires. When we no longer need it, we take reasonable steps to delete or de-identify it.

Your rights and choices

You have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it is wrong or out of date. To make a request, contact us using the details below.

If you have a concern about how we have handled your personal information, please contact us first so we can put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Managing cookies and opting out

You can control or delete cookies through your browser settings. Blocking some cookies may affect how the site works.

To opt out of Google Analytics, you can install the Google Analytics opt-out browser add-on. You can also manage how Google personalises ads to you in your Google ad settings.

Other websites

Our website may link to other sites that we do not control. This policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to read the privacy policy of any site you visit.

Children

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from anyone under 16.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.

How to contact us

If you have any questions about this policy or how we handle your personal information, get in touch by email at jack@jilk.com.au or by phone on 0466 288 169.