Terms and conditions.

These terms apply to your use of jilk.com.au (this website), and to any website plan you buy from us. By using this website, you agree to these terms, and if you buy a website plan, you agree to them when you tick the box at checkout. If you do not agree, please do not use the site. In these terms, jilk, we, us and our refer to Jack Clark trading as jilk (ABN 96 515 155 731), and you and your refer to you and the business you buy a plan for.

About this website

This website provides information about jilk and the services we offer, and lets you buy a website plan or get in touch. We may update, change or remove parts of the site at any time.

Quotes and pricing

Website plan prices on jilk.com.au are fixed prices, covered under Website plans below. For any other work, such as SEO or a custom build, we confirm the scope and price in writing before the work begins, and no agreement is formed until we both confirm it.

Intellectual property

Unless stated otherwise, all content on this website, including text, design, graphics and logos, is owned by or licensed to jilk and is protected by law. You may view and use the site for your own information, but you may not copy, reproduce or reuse our content without our permission.

Acceptable use

You agree to use this website lawfully, and not to misuse it, interfere with how it works, or attempt to gain unauthorised access to any part of it.

Accuracy of information

We take care to keep the information on this site accurate and up to date, but we provide it on an as-is basis and do not guarantee that it is complete, current or error-free. You should not rely on it as professional advice for your specific situation.

Links to other websites

This website may contain links to other sites that we do not control. We provide these links for convenience only, and we are not responsible for the content or practices of any linked site.

Website plans

This section applies when you buy a website plan (Essential, Business or Partner) from jilk.com.au. What your plan and any add-ons include, and their prices, are as shown on jilk.com.au and at checkout on the day you buy. We will not take anything away from your plan without emailing you at least 30 days before, and you can cancel before the change starts.

Payment and GST

All prices are in Australian dollars and include GST. You pay your first month at checkout, and your plan then renews each month on the same date until you cancel, charged to the card on your plan. Payments are processed by Stripe, your card details go straight to Stripe, and we never see your full card number. You receive a tax invoice by email for every payment.

Add-ons and changing plans

Monthly add-ons are added to your monthly payment. Add-ons done once, such as a Google Business Profile setup, are charged once when you add them. You can add or remove a monthly add-on, or move to another plan, in any month. Adding an add-on or moving up a plan starts straight away, with a part-month charge for the rest of the current month. Removing an add-on or moving down a plan starts from your next monthly payment.

Price changes

If the price of your plan or an add-on changes, we will email you at least 30 days before the new price starts. You can cancel before then and you will not pay it.

Failed payments

If a monthly payment fails, Stripe tries it again several times over about two weeks and emails you a link to update your card. Your site and tools keep running during that time. If the payment still has not gone through after the last try, your plan is cancelled, and Cancelling and Leaving below apply from the end of the last month you paid for.

Delivery

We deliver your site within the time shown for your plan at checkout, counted from when you finish your onboarding. On Partner, we set your delivery date with you on a call once your onboarding is finished. That time covers designing and building your site and sending it to you to review. Time spent waiting on you or someone else is not counted, including for access to your domain, DNS or an old website.

Changes before launch

Once you have seen your site, you send us your changes and we make them until you are happy with it. Your site goes live once you have approved it and your domain is connected.

If you don't like your site

If you don't like your site once you have seen it, we keep working on it until you are happy. If you would rather, tell us before your site goes live and we will refund everything you have paid us and end your plan. A refunded site is not handed over: its design, its code and the words we wrote for it stay with us, and anything you sent us stays yours.

Edits after launch

Once your site is live, edits are unlimited through the Support form in your dashboard. An edit is a change to something already on your site, such as its text, photos, prices, hours or reviews. On Business and Partner, a page for a new service you offer also counts as an edit.

New work, such as a new tool, a new kind of page or a redesign, is not an edit, and we will quote it or point you to the add-on or plan that includes it. Unlimited edits are for your own business's site. If the edits you send go well beyond what a business like yours would normally need, we will talk to you about it first.

Support

We reply to Support requests within 24 hours on Essential, 12 hours on Business and 2 hours on Partner. That is the time to our first reply, and a bigger request can take longer to finish.

Design refreshes

Business includes a design refresh every 2 years on the plan, and Partner includes one every year. A refresh is a new look over your existing content and tools, and does not include new pages, new content or new tools.

Your content

You are responsible for the words, photos, logos and other material you give us, including having the right to use them, and for the information on your site being accurate, such as your prices, licence numbers and claims about your work. We write from what you tell us, and you check everything before your site goes live. If you do not have photos, we can use licensed stock photos.

Ownership

Your site's code, your content, your domain and your Google Analytics and Search Console accounts are yours, unless you have taken the refund under If you don't like your site. Your site is built on jilk's shared site code, and you can keep using and changing that code for your own site after you leave. The tools that run on our service (the enquiry tracker, online booking, review requests, reports and jilk Bot) are part of your plan and stop when it ends.

Domain names

If you do not have a domain, we register one for you at no extra cost, in your business's name, and renew it while you are on a plan. The domain is yours, and after you leave you renew it yourself.

Hosting and backups

We host your site in Australia, back it up every day, keep it updated and look after its security. We check its speed and uptime every day and fix anything the check finds. We work to keep your site online at all times, but we cannot promise it will never go down, for example during an outage at a hosting or internet provider.

Your customers' details

The enquiries, bookings and review requests your site collects are stored on our service so your tools can work. We use your customers' details only to run your tools for you, we never sell them, and we delete our copies once you have your handover pack. Our privacy policy has more detail.

Results

We do not guarantee any number of enquiries, leads, visitors or sales, or where your site appears in Google, other search engines or AI tools.

Cancelling

You can cancel any month, with no call needed, from the Billing button in your dashboard or by emailing us. Your plan runs to the end of the month you have paid for and is not charged again. Apart from the refund under If you don't like your site above, we do not refund part of a month already paid if you change your mind.

Leaving

When your plan ends:

• The tools on our service switch off at the end of your last paid month.
• Your site stays live on our hosting for 30 days after that, at no cost.
• You get a handover pack with your site's code, your words and original photos, and spreadsheets of your enquiries, bookings and review requests.
• You can keep editing your text and photos in your Studio.
• Your site's form sends email through our account while it is on our hosting, and on a new host you connect your own.
• We delete our copies of your customers' details once you have the pack.

We do not move your site to a new host. You can put it up on any host you like, yourself or with a developer.

When we can end a plan

We can end your plan if a payment still has not gone through after the retries above, or if you seriously break these terms and do not fix it within 14 days of us asking. If your site is used for something unlawful, we can take it offline straight away. If we ever stop offering website plans, we will give you at least 30 days' notice, and Leaving above applies as if you had cancelled.

Liability

Nothing in these terms excludes, restricts or modifies any right or guarantee you have under the Australian Consumer Law that cannot lawfully be excluded, including a remedy if a service is not provided with due care and skill.

Where the law allows, our liability for failing to meet a consumer guarantee on a website plan is limited to supplying the service again or paying the cost of having it supplied again. Beyond that, and to the extent the law allows, our total liability to you for anything to do with a website plan is limited to what you paid us in the 12 months before the claim. Neither of us is liable to the other for indirect loss, such as lost profits or lost business.

We are not liable for loss caused by things outside our control, such as an outage at a hosting, email or internet provider, or by material you supply. To the extent permitted by law, jilk is not liable for any loss or damage arising from your use of this website or from relying on its content.

Privacy

We handle your personal information in line with our privacy policy. Please read it to understand how we collect and use your information.

Governing law

These terms are governed by the laws of South Australia and the Commonwealth of Australia. Any dispute relating to these terms or this website will be dealt with in the courts of South Australia.

Changes to these terms

We may update these terms from time to time. The latest version will always be on this page, with the date it was last updated shown at the top. If you are on a website plan, we will email you at least 30 days before a change that affects your plan, and you can cancel before it starts. Otherwise, by continuing to use the site, you accept any updated terms.

How to contact us

If you have any questions about these terms, get in touch by email at jack@jilk.com.au or by phone on 0466 288 169.